Photos Taken During Research and Observations

As mentioned in the previous post, I had also carried out direct observations at PappaRich in which several photos have been taken. 

The following are the photos taken during the research:

1. Food

All food and beverages are categorised into different categories such as Noodles, Rice, Bread, Vegetarian and Beverages. However, there are limited choices of food.

PappaRich practices open kitchen in preparing the breads and beverages for its customers. This photo shows that the workers are steaming the breads so that it will be served hot and fresh.

The photo shows that the food was served in good condition and appearance. This will attract customers' desires for dining at PappaRich.

2. Dining Environment

The photos show that PappaRich is able to maintain good standard  of its restaurant's cleanliness. As referred to the photos, the floor is clean without any rubbish.

The lighting at PappaRich is quite dim as shown in the photo. It may be a great place for dining at PappaRich as dim lighting can create relax environment but it may not be ideal for assignment or homework discussion.

Seating arrangement at PappaRich is neat but the spaces between each table and chair is too narrow and it may not be comfortable especially when the restaurant is crowded with people.


3. Services

There was a long queue at the entrance of the restaurant as the concept of PappaRich is that students have to queue up at the counter, make food order and payment and then proceed to their assigned table.


4. Staffs

This photo was taken during the short interview with TAR College's PappaRich Outlet Manager, Mr. Jeeva. He is very friendly and helpful. The left-hand side's photo is the name card given by Mr. Jeeva.

The staffs are focus when doing their work. The workers are also hardworking. This is shown in the right-hand side's photo in which the staff immediately clean up the table once the customers left.

The staffs are dressed appropriately and neat in appearance. They are wearing standardised uniform such as the black colour shirt and the X'mas hat in order to show unity of the organisational members.